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  • Full Time
  • Remote

Website https://twitter.com/oaksterdam Oaksterdam University

Oaksterdam University is a dynamic, diverse, and responsive academic institute dedicated to educating the global cannabis community, industry, regulators, and government.

Student Support Specialist

Job Description

Oaksterdam University is seeking professional, experienced, and motivated individuals interested in a higher purpose in promoting systematic cannabis education abroad. All our staff members must have a sincere desire to promote the positive change that education with Oaksterdam University can have with the students who consider us the benchmark standard in Cannabis education.

Department: Student Services/Admissions

Status: Part-Time and/or Full-Time remote-work position(s) available. Immediate opening.

Summary:

The role of the Student Support Specialist is to educate potential and current students with regards to the vast and expansive academic program offerings of our University and provide guidance to our new students during the registration process. This individual should be experienced in initial point-of-contact sales and customer service to route students within our University system in course selection, student aid, and address general inquiries.

Responsibilities and Duties:

  • Using Tracking software to receive, track, and address student questions and issues (We are currently utilizing ZenDesk);
  • Following up with other departments to ensure the timely resolution of requests;
  • Ensuring customer satisfaction for every request and inquiry;
  • Answering phone calls, chat requests, and written inquiries from customers as quickly as possible.
  • Monitoring Social media accounts for comments, mentions, and direct messages to respond and promote interactions
  • Looking up, troubleshooting, and updating customer information in a WordPress environment;
  • Assist students reset their password and access their programs
  • Updating a database of standard responses in our online help desk;
  • Ensuring the accuracy and completeness of student information on our system;
  • Routing request and inquiries to the proper department;
  • Monitor and moderate online forums and communities.

Qualifications:

  • Minimum of 1-2 years of experience in Higher Education registration, admissions, sales, or/and customer service;
  • High School Diploma or equivalent;
  • Experience with Google Documents, Calendar, Spreadsheets, and Hangouts
  • Experience with and working knowledge of Zendesk or other Student services tracking software;
  • Familiarity with Project tracking applications, such as Asana;
  • Strong time-management and organizational skills to ensure meeting all deadlines;
  • Proven ability and willingness to work remotely and independently;
  • Be able to communicate across multiple departments and have strong computer skills for collaborative work on documents;
  • Ability to work assigned/flexible hours necessary to complete the job every week;

Additional qualifications preferred:

  • Bilingual (preferably Spanish);
  • Strong writing skills;
  • Familiarity with Slack, WordPress, LMS, and CRM systems;
  • Familiar with Social Media platforms Instagram, Facebook, Twitter, and LinkedIn, and management programs like Hootsuite.
  • Experience with Adobe products (InDesign and Premiere preferred).
  • Passion for cannabis education, social justice, and advocacy.

Benefits and Compensation:

  • Full-time, Hourly non-exempt position.
  • Compensation Is $17/hr.
  • Health, dental, and vision benefits after 30 days of employment
  • Two weeks of paid vacation after 1 year of employment.
  • Access to 401(k) after 30 days of employment

Application Process:

Please submit a cover letter and resume. Incomplete submissions will not be reviewed, Graduates of Oaksterdam University are encouraged to apply;

Please feel free to take a look at our website for more information about our organization:

https://oaksterdamuniversity.com/

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

COVID-19 considerations:
This job is fully remote, regardless of Covid-19

Education:

  • High school or equivalent (Required)

Experience:

  • Zendesk: 1 year (Preferred)
  • customer service: 2 years (Preferred)
  • Sales: 2 years (Preferred)
  • cannabis: 1 year (Preferred)

Work Location: Remote

To apply for this job please visit www.indeed.com.